Frequently Asked Questions
-
Payment is made through a secure payment portal. Currently billing is done through online platforms; Grow Therapy and Headway.
-
We work from ages 0-114 years old. Kristina primarily focuses on ages 18 and up. Allan sees all ages with him focusing on under 18 years old.
-
we offer a 15 minute free consultation prior to scheduling your first session. This allows us to get to know each other and decide if we are the right fit for each other. This can be done by filling at contact form, and we will reach out for the consultation.
-
We currently do in person and telehealth. We have an office located in the Henderson Center area of Eureka, California.
-
You may cancel up to 24 hours in advance. Cancellations under 24 hours may be charged $125 for the scheduled session.
-
Your first session is a chance for us to get to know each other. We’ll talk about what brings you to therapy, your goals, and what you hope to change or improve. We’ll also review how sessions work and answer any questions you have. We can go at a pace that feels safe and comfortable
-
A Good Faith Estimate (GFE) is a document that outlines the expected costs of medical or mental health services. It's provided to patients to ensure transparency and help them make informed decisions about their healthcare expenses. Here are the key points to understand about a Good Faith Estimate:
Purpose: The primary purpose of a GFE is to give patients a clear understanding of the potential costs associated with their treatment. This helps in avoiding unexpected bills and financial strain.
Legal Requirement: As of January 1, 2022, under the No Surprises Act, healthcare providers are required to provide a GFE for all uninsured or self-pay patients. This ensures patients are aware of their rights and the costs of services before receiving care.
Contents of a GFE: A Good Faith Estimate typically includes:
A detailed list of the expected services
The estimated cost for each service
Any potential additional costs
Information about the provider and the services to be rendered
When to Receive a GFE: You should receive a GFE before your first appointment or any scheduled service. This is usually included in your intake documentation.
Accuracy of Estimates: Although a GFE aims to provide an accurate estimate of costs, the actual costs may vary based on the specific services rendered and any unforeseen circumstances during treatment.
Patient Rights: Patients have the right to receive a GFE and to ask questions about the costs and services outlined in the estimate. If you receive a bill that is at least $400 more than the GFE, you can dispute the charges.
How to Request a GFE: This document is normally provided along with informed consent, notice of privacy practices, and other intake documents. You can request an updated document at any time.